Support
We're here to help
Whether you've found a bug, have a question about your account, or want to exercise your privacy rights, our team is happy to help. Pick the channel that fits and we'll get back to you.
General support
Questions about gameplay, your account, or anything else.
support@pokerurmemory.comReport a bug
Hit a glitch or crash? Tell us your device and what happened.
support@pokerurmemory.comPrivacy & data requests
Access, correct, or delete your personal information.
privacy@pokerurmemory.comLegal & partnerships
Legal questions, press, or business inquiries.
legal@pokerurmemory.comResponse times
We aim to reply to most messages within 2–3 business days. Privacy and legal requests are handled within the timeframes required by applicable law.
Privacy & your data
Want to access or delete your data? Read our Privacy Policy or email privacy@pokerurmemory.com.
Common questions
Before you reach out
How do I report a bug or crash?
Email support@pokerurmemory.com with your device model, operating system version, and a short description of what you were doing when it happened. Screenshots or screen recordings help us a lot.
Is PokerUrMemory really free?
Yes. PokerUrMemory is free to download and play on iOS, Android, and in your browser. There is no real-money gambling and no wagering of any kind.
How do I delete my account or data?
Email privacy@pokerurmemory.com from the address associated with your account and let us know you'd like your data deleted. We'll verify your request and process it within the timeframe required by law.
I lost my progress: can you help?
If you were signed in, your progress is saved to your account and should sync when you sign back in. If you played as a guest in a browser, clearing site data can remove local progress. Contact support and we'll do our best to help.
How long until I hear back?
We aim to respond to most messages within 2–3 business days. Privacy and legal requests are handled within the timeframes required by applicable law.